Telephone service
Internet Telephone (VoIP) packages are here! Residential packages begin at ONLY $23 per month. Visit our website for package and pricing details. CCC internet telephone will work with any reliable service, not just existing CCC consumers.
· Packages may require additional equipment to utilize existing phones.
· Port your existing phone number for a nominal fee or get a new phone number from the CCC pool!
As of Monday, December 1, 2008 no un-authenticated connections will be allowed to our mail server. For users who have followed CCC instructions for email set-up, this change should not impact service. Please see our homepage for email set up instructions at http://www.cherrycapitalconnection.com /Email_access.htm
Support
Please help us welcome our new staff members! We have added new field support and continue to seek one (1) additional support team member over the next 30-60 days.
Office hours are expanding! Our in-office support team will be available Saturday 10 AM to 3 PM beginning December 20, 2008. On the same day, our after hour support will be available at the toll free number, 866-870-9970.
Equipment
CCC will continue to offer phone support for CCC services including internet access, web hosting and email, and telephone (VoIP) without additional fees. Issues resolved by CCC technicians that are related to customer’s devices including failure, changes initiated by the customer, access to specific sites, related to another vendor’s service and computer-specific issues will be billable. This list is not comprehensive of all billable examples.
For over the phone and at locale support, rates have been moved to $65 for each hour including travel time; please add mileage at $0.35 cents per mile from Elk Rapids headquarters to your location. Replacement equipment costs will be billed at current market rates when repairing out of warranty or warranty excluded failures.
Billing
As a part of the completed audit, customers will be billed at CCC standard rates.
Have a Safe and Happy Holiday Season!