Support
Please help us welcome our new staff members! Our newest addition includes a Business manager, Roger Salais. With over 35 years in Electrical Engineering, 20 years in Business management as well as 7 years working in Sales & Marketing within the Telecommunication industry, Roger will make an immediate positive impact. Cherry Capital Connection will also acquire two (2) additional support personnel over the next 30-60 days.
Expansion
Service expansion is progressing well in Leelanau County near Leland. CCC estimates over 75 homes without High Speed will now have the option to subscribe to CCC service. Hotspot expansion in Mackinaw City and Mackinac Island has increased user satisfaction and the area for available services. While service options in Charlevoix and proximity is close to fruition. CCC is focused on delivering quality High Speed internet across our current 13 county network.
New Services
Internet Telephone (VoIP) packages have been delayed. Phone service at the Elk Rapids office and remote locations will occur during August 2008. Customer packages should be available before mid-September. CCC will be the first fulltime client on the Internet telephone service. If we experience any issues at the 866-870-9970 or local 231-264-9970, our back up phone numbers include 231-590-5217 for after hours support and 734-929-2661 for customer service.
Packages and pricing will be available on our website and will be distributed separately. All customers within the CCC network qualify for service. Packages may require additional equipment to utilize existing analog phones.
Equipment
We continue to encourage any customer with equipment more than a year old to move to Commercial grade hardware at a reduced rate. Equipment installed before Commercial grade standardization included only a 6 month warranty. Current commercial grade equipment now provides a 1 year warranty.
· Each warranty excludes electrical damage or tampering.
Replacement equipment costs will be billed at current market rates when repairing out of warranty or warranty excluded failures.
Please remember CCC now requires email that is hosted on outside domains to follow current industry standards for email, especially reverse DNS pointers for their mail servers and domains. Please notify CCC if you experience any email failures or blocks. Password security is increased by using a minimum of a 7 character alpha-numeric password. Each password should contain at least 1 letter and 1 number. Passwords can be updated over the web by visiting web mail through our home page Email Access link. Questions regarding web mail may be answered by our updated web mail instructions.
Look For Us
Cherry Capital Connection has partnered with WCCW Oldies, ESPN and the Breeze to get the Word Out. We are the right choice for individuals in Northern Michigan to Cut the Cord and experience Total Freedom in High Speed. CCC will be featured and in attendance at radio events in Elk Rapids, August 6 and 20, as well as in Charlevoix, August 9 and 16.